FAQs

Here are some answers to our frequently asked questions:

FaceGym accepts the following payment methods: PayPal, Amex, Mastercard, Visa & AfterPay.

You will receive a confirmation email once your order has been placed and payment has been completed. It will then take 2-3 days to process the order and you will receive communication from our warehouse when your order will be delivered.

Copy and paste the link below in your browser to find out more about setting up your Zoom session:

https://www.youtube.com/watch?v=-s76QHshQnY&list=PLKpRxBfeD1kEM_I1lId3N_Xl77fKDzSXe&index=11

You can find out how to use the Pure Lift Face at home via this link: https://usa.facegym.com/products/facegym-pure-lift or the tool guide is included with the Pure Lift Face Package. If you are still unsure please book in for a 1-2-1 Pure Lift Face Workout here: https://usa.facegym.com/products/face-physio-1

Yes, we have a 30-day returns policy if you are unhappy with your purchase. However, if the product has been opened or used, we cannot refund the item. Anything outside of the policy dates - apart from an exceptional circumstance - we will not be able to refund.

Unfortunately, refunds are only considered within the first 48 hrs of Class Pass/Class Pass Plus purchase,

It is not possible to extend your subscription, a new 30 day pass must be purchased.

We do not generate a return label for US returns, please see our Delivery and Returns page for more info.

Our next day delivery services are available Monday – Thursday, before 4pm. If the product was ordered outside of this window it will be processed the next working day. If the order was made within this window there may be a delay due to external factors please email us for more information at info@facegym.com.

Our home is in the UK, however, we have a smaller base in the US.

We have a 12-month warranty on our Pure Lift Face devices. Any faults acquired regarding the manufacturing of the product can be used against this warranty.

You can access your 30 Day Class Pass here: https://usa.facegym.com/pages/online-classes

Or you can sign in to your account then go to digital workouts and your pass. If you have any issues, please do not hesitate to contact our Customer Service Team @ info@facegym.com.

For $75 our Class Pass gives you unlimited access to our online classes for 30 days. Our Class Pass Plus for $125 provides you with the same access PLUS two of our best selling tools at a cost saving. Visit the product page here for more details

Your 30 Day Class Pass subscription is a one-off payment, it doesn’t renew automatically and you would have to purchase another subscription when the current one ends.

Your 30 Day Class Pass subscription starts on the day of purchase for 30 days. We cannot delay the start time and it doesn’t start when you carry out your first class. If you purchase another subscription before your current 30 Day ends, it will automatically expire the current subscription.

All of our products - including third parties - are cruelty-free.

Orders placed on the US website will not be affected by Brexit.

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