WORKOUT FAQs

• What is the difference between the Signature Sculpt and Signature Hands workouts?

  Signature Sculpt

  Our signature EMS (electrical muscle stimulation) and hands workout.

  This workout sculpts, lifts, and reduces puffiness by combining our EMS technology, facial massage and our targeted skincare.

  This workout is 35 minutes hands-on.

  Signature Hands

  Our hands only workout featuring our signature massage technique.

  This workout focuses on tension release, deep relaxation, detoxification and lymphatic drainage to sculpt, tone, relax and recharge.

  This workout is recommended during pregnancy and for those with pacemakers

  This workout is 35 minutes hands-on.

• How can I buy a gift card?

  1. Studio Gift Cards:
  These can be purchased both online and in studio and can be used toward Workouts or products in studio, but not for products online. Please click here to purchase a studio gift card.
  
  *Our studio gift cards are redeemable as part or full payment for services and products (skincare and tools) at any of our freestanding US FACEGYM studios and must be presented at the time of redemption.

  Please note that gift card numbers are not needed at the time of booking a workout. Bank card details are required to secure the space only and will not be charged unless needed. Simply present the gift card or gift card number upon arrival at the studio and the final cost will be adjusted accordingly.

• How do I use a Gift Card for my workout?

  Please note, gift card numbers are not needed at the time of booking.

  Bank card details are required to secure the space only and will not be charged unless needed.

  Simply present the Gift Card or Gift Card number upon arrival at the studio, and the final cost will be adjusted accordingly.‌

  As per our Terms and Conditions, Gift Cards are only available to use in our freestanding studios.

• How can I make a group booking?

  To make a group booking, visit our BOOK A WORKOUT page, select your preferred studio, and then change the drop down menu from 'just me' to 2-5 guests.

• How do I cancel or amend my workout?

  We do not accept workout cancellation or reschedule requests via email. To cancel your workout, please use the FACEGYM app or the "My Account" page on our website.

  Cancellation Policy

  Cancellations and reschedules must be made at least 24 hours in advance through the app or online. If a cancellation is made within 24 hours of your appointment, the full cost of your workout will be charged.

  Need Help?

  If you are having trouble accessing your account, visit our Help Center for guidance.

• Running late for an appointment?

  Please arrive 10 minutes prior to your workout so we can check you in.

  If you’re running late, out of consideration for the next customer we may shorten the time of your workout or offer an alternative workout to fit within the available time frame. If this is not possible your appointment will be treated as a cancellation and you will be charged the full price of the workout booked.

  Please be aware that whilst we will do our best to hold your appointment slot for you, if you are more than 10-minutes late, we may give the space to another client.

  Please find a list of our studios and their contact numbers here.

• Do you take Prepayment for workouts?

  Prepayment is not required to book a workout. A pre-approval is taken from your card at the time of booking and the payment is completed in full at reception upon completion of the booking.

  In case of a no-show for an appointment that has not been cancelled or rescheduled 24 hours before the appointment, we will charge the credit card held on file.‌

• How old do I have to be to have a workout?

  The minimum age we offer workouts to is 16, this is for our Signature Hands treatment without Boosters.  

  We require a parent present for 16-17 year old.

  All other treatments are 18+.

  If you have any further questions, please send us a message.

• Can I have a workout if I am pregnant?

  Prior to the 1st Trimester, we are unable to offer any treatments.
  
  From the 2nd Trimester, the only pregnancy suitable work out we offer is the Signature Hands, which is purely massage based. If, you would like to try it, you can book your appointment here.

• Can I have a workout if I have had injectables? (Botox, filler, skin boosters)

  You must wait 2 weeks after Botox or other anti wrinkle injectables before you can have a workout.

  You must wait 4 weeks after filler or skin boosters before you can have a workout.

• What contraindications would prevent me from having a workout?

  • Botox in the last 2 weeks
  • Filler in the last 4 weeks
  • Pregnant in the first trimester
  • Prescription grade retinol or acids (AHA, BHA) in the last 2 weeks
  • Surgical facial procedures or other procedures related to the face in the last 6 months
  • Facial threads in the last 12 weeks
  • Microneedling in the last 2 weeks
  • Microblading in the last 2 weeks
  • Dermaplaning in the last 2 weeks
  • Microdermabrasion in the last 2 weeks
  • Chemical peels (AHA, BHA or TCA) in the last 4 weeks
  • Laser skin resurfacing in the last 6 weeks
  • Facial hair removal in the last 2 weeks
  • Active or healing cold sore in the area being treated
  • Less than one year in remission (for both Signature workouts and most boosters).
  • Less than five years in remission (Radio Frequency boosters only).
  • Active acne

  If you are unsure if a workout is suitable for you, please reach out to info@facegym.com or contact your studio directly.

• How long do I have to be in remission before I can have a workout?

  • In remission for one year or more (for both Signature workouts and most boosters).
  • In remission for five years or more (Radio Frequency boosters only).

  Please note, workouts are not suitable for any guests with active cancer.

  If you are unsure if a workout is suitable for you, please reach out to info@facegym.com or contact your studio directly.

• I really enjoyed my workout, can I do a private class?

  Yes. If you would like to request a 1-2-1 session or small group session please fill out the form here:Private Eventing

• How can I book remaining package sessions?

  Please book all remaining package sessions through the studio directly.

  You can find all the contact information for our studios here using our studio finder.

  Please note, all packages have been discontinued, and all remaining packages will be valid until December 2024 and cannot be extended further.

• Can I wear jewellery during my workout?

  Before having a workout, it's best to remove all your jewellery to avoid any complications or damage. Necklaces and earrings can get in the way or feel uncomfortable when our trainers are working around your face and neck.  Jewellery around the neck or face can also obstruct proper cleansing, massage, or product application during your workout.

  We advise clients to store jewelry securely or leave it at home.