FACEGYM will accept returns of unused products in their original packaging purchased for a full refund, within 30 days with the original receipt or delivery note.

When looking to Return or Exchange an item, please go through the original channel or studio where you purchased your goods – note online orders can only be returned online and products purchased in studio to a studio directly.

Unfortunately, FACEGYM products purchased from other retailers are subject to the returns policies of those retailers and will not be accepted by FACEGYM. If you need to make a return, please contact the retailer you bought your product from.

Please note, FACEGYM gift cards may not be returned and should be treated like cash. They cannot be replaced if they're lost or stolen.

TO MAKE A RETURN IF YOU HAVE PURCHASED IN STUDIO:

To return an item to one of our studios, please bring your return along with your receipt and a refund will be issued to the original method of payment (e.g. on the same card used to pay for the item(s)). Alternatively, you may exchange the product for any product of the same value, or request store credit in the form of a FACEGYM gift card.

Any returns made at a FACEGYM studio that are not accompanied by the original receipt will be exchanged for FACEGYM gift card in the amount of the original purchase price.

TO MAKE A RETURN IF YOU HAVE PURCHASED ONLINE:

To return an item online, please contact our customer service team on info@facegym.com who will be in touch.