FAQs

• Is my Membership price increasing?

  Memberships purchased before March 3rd 2025 will continue to be billed at $108 per month, until the Membership has been cancelled. 

  Following cancellation, a new Membership will need to be purchased at an increased price.

   Memberships purchased after March 3rd 2025 will be billed at $116 per month. 

• What does the membership include?

  1 Workout a month, 40% off Boosters, 30% off additional Workouts and 20% off products.

• How do I sign up for a membership?

  You can sign up online using the links above or in the studio where one of our team will walk you through the process.

• I can't make it in for a Workout this month - what are my options?

  Your Workout must be used in the month. We do not roll Workouts over to the following month.

• Can I use a gift card for my membership payment?

  No, you cannot use a gift card.

• Can I freeze my membership?

  If you are going to be unable to redeem your upcoming credits we can freeze your membership for up to 3 months.

  We’ve just launched a faster, easier way to freeze your Membership directly through your online account[ONLINE ONLY, not yet available via app]Follow these simple steps at least 48hrs in advance of billing:Log into your account: UK here | US here

  1. Click your profile icon (top right), then your name
  2. Select Manage Membership
  3. Click Freeze
  4. Dropdown and select from the date options as appropriate
  5. Click Freeze
  6. Click Close

  Please note, Memberships cannot be frozen before the 2 month minimum term. The earliest you can freeze is after your second payment has been completed. 

• Can I cancel my membership?

  To cancel your Membership, you must do so via your online customer account or by using the FACEGYM app. To cancel your Membership in time to avoid upcoming payment, cancellation must be completed 48hrs in advance of your billing date. 

  Memberships cannot be cancelled prior to completion of the two month minimum term.

  To cancel, follow the below steps at least 48hrs before your billing is due:

  Log in to your account: UK here | US here > click your profile icon (top right) > then your name > select Membership and hit the Cancel button

  If you are having difficulty locating/logging into your account, please visit the helpdesk on our website

• What are the Terms and Conditions?

  Please find the Terms and Conditions here.

• Can I share my membership benefits?

  Membership benefits cannot be shared and must be used by the member themselves.

• Is there a minimum commitment when I purchase?

  Yes, all memberships have a minimum commitment of 2 months.