How it works
How do I create a subscription? +
Creating a subscription is as easy as 1, 2, 3. Simply tell us your favourite skincare products, how often you want to replenish and complete your subscription at the checkout. Then, we’ll take over and handle the rest, you just sit back and get excited for your deliveries to begin.
IHow do I pause or cancel a subscription? +
You are in control - pause or cancel your subscription anytime by clicking on Manage Subscriptions in your account. But hey, don't forget that you can easily change the frequency or skip your next delivery if you want. All options are accessed via Manage Subscriptions.
How do I change the frequency of my subscription? +
If you want to change how often you receive your subscription, you can change the frequency of your deliveries in your account settings. You can choose to receive every 4, 8 or 12 weeks. Please go to 'My Account', select 'Manage Subscriptions' and go to the 'Frequency' section.
How do I change my subscription address? +
To edit your subscription delivery address, please go to 'My Account', select 'Manage Subscriptions' and go to the 'Address' section.
Can I gift a subscription to someone else? +
You can subscribe on behalf of another person by adding the recipients email address during the subscription process. We cannot amend the name of the recipient.
Where are my bank details held? +
We do not hold any card or payment details for your subscription. They are held by a secure third-party provider.
My subscription is late/did not arrive. +
We're sorry your delivery has not yet arrived. Please check the tracking link provided in the postage confirmation email. If you are still unable to locate your package, please contact info@facegym.com.
I'd like more information about a specific product/class. +
For more information on a particular class or product, please head back to the main website, find the item in which you are interested in and the product page will give you all the information you need. There's also an FAQ section listed on every page. If you need any further information, we're always happy to help, please contact info@facegym.com.
Can I get the subscription if I live outside the UK/USA? +
Whilst you can join our subscription service from anywhere in the world, we cannot guarantee that items will not be changed import fees and taxes by your country of residence. Within the EU we cover all import fees and taxes for orders over £135/EU150, however, we would like to inform you that as a result of the Import One Stop Shop (IOSS) being introduced by the European Union on 1st July 2021, we will not be able to cover additional import taxes and duties for any EU orders with a value less than €150 (£135) under Delivered Duty Paid (DDP) terms from our UK warehouse. If the total goods value is less than €150 (£135) we will gladly dispatch your order but, please be advised customers are responsible for covering any duties and taxes incurred before receiving the parcel. For all orders shipped outside of the UK, EU and United States, Delivery Duty is unpaid (DDU). This means you may be liable to pay local sales taxes and customs duties on arrival of your FaceGym order. FaceGym cannot accept responsibility for any of these costs. Furthermore, as rules on duties and taxes differ from country to country, FaceGym are unable to advise on customs tariffs and amounts.
![[MINI] Skin Changer](http://usa.facegym.com/cdn/shop/files/SkinChangerMiniPDP_1_9fb4d7d8-124a-408a-8c5b-28002ddf372d_200x.jpg?v=1694083919)
![[MINI] - Youth Reformer Serum](http://usa.facegym.com/cdn/shop/files/YouthReformerMiniPDP_1_e25bbcc8-297d-47ec-930d-2b16012e8a09_200x.jpg?v=1694083901)
