- For best results, consistency is key when it comes to skincare and workouts. With our Auto-Replenishment subscription, you’ll never have to worry about running out of your favourite FACEGYM products again.
- Save up to 20% on every Auto-Replenish subscription.
- Lift, sculpt + brighten without leaving your front door with our results-driven, award-winning skincare delivered directly to you.
- Send it. Skip it. Pause it. Nudge it. Cancel it. Add a one-off treat. YOU make the rules.
Last Shipping Dates for Holiday 2023
Please note - the cut off date to receive your products before Christmas Day is as follows:
- 13th December > ground shipping
- 18th December > express shipping
$8 (Delivered between 3-5 working days.)
UPS Ground Delivery:
$11 (Delivered between 2-7 working days.)
*please note - UPS can not deliver to PO Boxes.
We have partnered with Mecca to offer exclusive AU shipping. Please order from https://www.mecca.com.au/facegym/
RoW Shipping Policy Update
Please note, FACEGYM has suspended shipping options to RoW on our website. We apologise for any inconvenience. Affected Services:
- Online purchases shipped to any destination outside of the UK and US.
- This suspension does not affect orders already placed and in transit.
- Customers seeking assistance or interested in future availability are encouraged to contact Customer Service. Feedback is appreciated and will be considered as we evaluate potential market expansion.
- Information regarding the resumption of shipping services or changes to this policy will be communicated on our website and through other official channels.
For further inquiries or specific requests, please reach out to our Customer Service team directly.
Alternative Shipping Options:
- Customers wishing to purchase our products are invited to visit our retail partners including Selfridges, Look Fantastic, Cult Beauty, Current Body, Space NK and Sephora.
Dispatch and Delivery
Your order will be processed within 24-48 hours of receipt, with exceptions during peak holiday periods. Once your order has been processed, you will be notified with an order confirmation email. Orders received over the weekend and on US public holidays will be processed the following business day.
While we do everything we can to make sure your order is cleared customs, we advise that you check with your local customs, before importing anything into your country that may be stopped or have charges applied. FaceGym will not be liable for charges in the case of your shipment being stopped, charged for or disposed of at customs.
FaceGym will accept returns of unused products in their original packaging purchased for a full refund, within 30 days with the original receipt or delivery note.
When looking to Return or Exchange an item, please go through the original channel or studio where you purchased your goods – note online orders can only be returned online and products purchased in studio to a studio directly.
Unfortunately, FaceGym products purchased from other retailers are subject to the returns policies of those retailers and will not be accepted by FaceGym. If you need to make a return, please contact the retailer you bought your product from.
Please note, FaceGym gift cards may not be returned and should be treated like cash. They cannot be replaced if they're lost or stolen.
To make a return:
If you have purchased a product in studio
To return an item to one of our studios, please bring your return along with your receipt and a refund will be issued to the original method of payment (e.g. on the same card used to pay for the item(s)). Alternatively, you may exchange the product for any product of the same value, or request store credit in the form of a FaceGym gift card.
Any returns made at a FaceGym studio that are not accompanied by the original receipt will be exchanged for FaceGym gift card in the amount of the original purchase price.
If you have purchased a product online
To return an item online, please contact our customer service team on info@facegym who will be in touch.
Refunds are charged to the customer
When sending your item back, please make sure the package is securely wrapped. We recommended that you make your return using a recorded delivery service and retain your proof of postage. Please note, Facegym does not accept liability for goods in transit or for the cost of return.
Inside your package please include the original despatch note:
- Your name
- Your order number
- The item(s) being returned
- The reason for return
We aim to process your return within 5 working days once we have received the item at our warehouse. The refund will be made to the same card or PayPal account used to make the purchase. Please note, it may take 5-10 working days for the funds to appear in your account - this will vary from bank to bank.
In some instances, we are unable to offer refunds or exchanges.
The following items are non-returnable:
- Beauty items and tools that have been opened, tested or partially used.
- Workouts, bundles and gift cards.
This does not affect your statutory rights.
For more information please email our Customer Service Team on email@example.com.
SKIN CHANGER = SKIN CONFIDENCE
Introducing NEW Skin Changer, a fast, effective and skin barrier friendly 2-in-1 exfoliating essence-toner that will change your skin before your eyes. Trigger reset mode and target congestion, blemishes, dullness and dehydration in one clean sweep for clearer, hydrated and brighter-looking skin. This is ultimate skin confidence in a bottle.
- After 7 days use, 88% agree skin looks brighter/more glowing, 86% agree skin looks and feels smoother.
- After 28 days use, 90% agree skin feels more hydrated, smoother and looks brighter/more glowing. 78% agree spots and blemishes have improved.
A new-to-market formula, Skin Changer combines the exfoliation power of an acid toner with the hydrating, repairing benefits of an essence creating a 2-in-1 product that delivers twice the skin-transforming power in one does-it-all, daily-use product.
Powered by a potent complex of exfoliating 2% Succinic Acid, pore-reducing Quince Leaf Extract and rejuvenating Upcycled Pumpkin Extract, Skin Changer offers skin-transforming results through its multi-action approach targeting congestion, blemishes, dullness and dehydration without damaging the skin barrier to leave you with clearer, hydrated and brighter-looking skin that feels revitalised.
Known as the ‘Pac Man’ effect, the Upcycled Pumpkin Extract acts like a detoxing mechanism, eating away at the junk inside your skin cells that can slow down your skin metabolism. The Succinic Acid and Glucanolactone then work together to gently exfoliate and remove the dead, dulling skin cells, unclogging pores and promoting cell renewal for skin that radiates clarity, hydration and brightness.
*User trials feedback based on 50 participants after 7 days of use.
**User trials feedback based on 50 participants after 28 days of use.
Many traditional exfoliation products can be stripping, drying and ultimately damaging to the skin barrier. Dehydration and sensitivity are often heightened as a result of these products, especially acid-based toners, which is why when it came to developing the formulation for Skin Changer including an essence blend was so important. Often formulated with more concentrated ingredients, essences help to promote the skin’s natural levels of hydration because of their ability to bind moisture to the skin therefore working to combat moisture loss.
The extract is upcycled as the ingredient is derived from leftover seed cake using a natural extraction process. Ordinarily this seed cake would be disposed of once the seeds have been extracted for the pumpkin oil. Anything left over at the end of the extraction is then composted and used for the growth of more pumpkins to ensure nothing goes to waste
No, Skin Changer is Fragrance-Free.
Skin Changer is suitable for most skin types even sensitive skin, however people prone to irritations should limit usage to 2-3x weekly. In the unlikely event of a reaction, please discontinue use immediately.
No, Skin Changer does not contain alcohol.
Yes, Skin Changer contains Succinic Acid which has been proven to reduce spots and blemishes. In addition, 78% of volunteers agreed that spots and blemishes have improved after 28 days of using Skin Changer.
Before you continue...
• We don’t recommend if you currently have active skin conditions or bacterial infections (acne, eczema, psoriasis or cold sores, broken skin, Impetigo, Facial Boils, Conjunctivitis, Styes)
• Pregnancy (due to use of Electrical Muscle Stimulation device) - if pregnant, please let the Trainer know during consultation time. Instead of the electricals, your trainer will use prolonged deep tissue massage techniques.
• Botox in the last 2 weeks
• Cosmetic facial fillers in the last 4 weeks
• Facial surgery in the last 6 months
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