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Hydrating Active Roller Refills

Refill pack containing four hydrating roller heads
What it is

Refill pack containing four roller heads for the Hydrating Active Roller. Unlock your own skin confidence with our breakthrough innovation Hydrating Active Roller. A 2-in-1 clinical skincare + microneedling tool for the ultimate hydration boost. The active-packed formula combines crystallised Hyaluronic Acid, Tri-active Peptides + Centella Asiatica to form advanced dissolving microneedles. These microneedles dissolve rapidly into the skin delivering instant results and long-lasting moisture for smoother, plumper-looking skin and improved overall texture and appearance. 


MANUAL ROLLING + CRYSTALLISED ACTIVE INGREDIENTS = TARGETED SKIN TREATMENT 


The dynamic fusion of mechanical rolling and topical application creates an ideal environment to nurture and protect collagen promoting a firmer and more glowing surface.


After 28 days* 78% agree skin is revitalised, 78% agree skin looks more even.


The refill pack comes with 4 x Hydrating Dissolving Microneedle Heads. Please keep your Active Roller handle, this does not need to be replaced.


Skincare Fitness Goals

INSTANT HYDRATION: pro-grade Hyaluronic Acid delivers a powerful blast of hydration that raises moisture levels from within, promoting smoother, more glowing skin.

COLLAGEN BOOST: Highly-concentrated tri-active peptides help create an ideal environment to nurture and protect collagen.


SKIN REJUVENATION: Hydrating antioxidant Centella Asiatica soothes and revitalizes the complexion whilst reinforcing the skin’s protective barrier.

User Trials

  • 78% agree skin is revitalised
  • 78% agree skin looks more even
  • 72% agree skin looks/feels more plump
  • 72% agree skin is smoother
  • 72% agree skin is firmer


*Based on self-assessment studies on 18 people using twice weekly for 28 days.

Ingredients

Sodium Hyaluronate, Algin, Glycerin, Trehalose, Aqua/Water, Propanediol, Simmondsia Chinensis (Jojoba) Seed Oil, Butylene Glycol, Caprylyl Glycol, 1,2-Hexanediol, Madecassoside, Ethylhexylglycerin, Polysorbate 80, Acetyl Hexapeptide-8, Copper tripeptide-1, Acetyl hexapeptide-8, Palmitoyl Pentapeptide-4



How to use

Use as part of the PM skincare routine. Always use on damp skin after cleansing. Roll over the face and neck using upwards and outwards motions for 5 to 10 minutes, avoiding the delicate eye area. For best results scan the QR code for a full tutorial. To amplify results, after rolling on damp skin, apply your favourite serum, we recommend using Hydro-Bound Hyaluronic Acid + Niacinamide Serum together with Active Blast Vegan Collagen Skin Booster and continue to roll for an additional 5 minutes until the roller head is smooth. Use once a week for a mini skin bootcamp to achieve deeply hydrated, dewy and glowing skin. Attach a new roller head to the handle for each use and discard the used head after use.



Last Shipping Dates for Holiday 2023

Please note - the cut off date to receive your products before Christmas Day is as follows:

  • 13th December > ground shipping
  • 18th December > express shipping

Shipping Rates

Standard Shipping:

$8 (Delivered between 3-5 working days.)

UPS Ground Delivery:

$11 (Delivered between 2-7 working days.)

*please note - UPS can not deliver to PO Boxes.

Australia

We have partnered with Mecca to offer exclusive AU shipping. Please order from https://www.mecca.com.au/facegym/ 

RoW Shipping Policy Update

Please note, FACEGYM has suspended shipping options to RoW on our website. We apologise for any inconvenience. Affected Services:

  • Online purchases shipped to any destination outside of the UK and US.

Exceptions:

  • This suspension does not affect orders already placed and in transit.

Customer Support:

  • Customers seeking assistance or interested in future availability are encouraged to contact Customer Service. Feedback is appreciated and will be considered as we evaluate potential market expansion.

Future Updates:

  • Information regarding the resumption of shipping services or changes to this policy will be communicated on our website and through other official channels.

For further inquiries or specific requests, please reach out to our Customer Service team directly.

Alternative Shipping Options:

  • Customers wishing to purchase our products are invited to visit our retail partners including Selfridges, Look Fantastic, Cult Beauty, Current Body, Space NK and Sephora.

Dispatch and Delivery

Your order will be processed within 24-48 hours of receipt, with exceptions during peak holiday periods. Once your order has been processed, you will be notified with an order confirmation email. Orders received over the weekend and on US public holidays will be processed the following business day.

Customs

While we do everything we can to make sure your order is cleared customs, we advise that you check with your local customs, before importing anything into your country that may be stopped or have charges applied. FaceGym will not be liable for charges in the case of your shipment being stopped, charged for or disposed of at customs.

Returns

FaceGym will accept returns of unused products in their original packaging purchased for a full refund, within 30 days with the original receipt or delivery note.

When looking to Return or Exchange an item, please go through the original channel or studio where you purchased your goods – note online orders can only be returned online and products purchased in studio to a studio directly.

Unfortunately, FaceGym products purchased from other retailers are subject to the returns policies of those retailers and will not be accepted by FaceGym. If you need to make a return, please contact the retailer you bought your product from.

Please note, FaceGym gift cards may not be returned and should be treated like cash. They cannot be replaced if they're lost or stolen.

To make a return:

If you have purchased a product in studio

To return an item to one of our studios, please bring your return along with your receipt and a refund will be issued to the original method of payment (e.g. on the same card used to pay for the item(s)). Alternatively, you may exchange the product for any product of the same value, or request store credit in the form of a FaceGym gift card.

Any returns made at a FaceGym studio that are not accompanied by the original receipt will be exchanged for FaceGym gift card in the amount of the original purchase price.

If you have purchased a product online

To return an item online, please contact our customer service team on info@facegym who will be in touch.

Refunds are charged to the customer 

When sending your item back, please make sure the package is securely wrapped. We recommended that you make your return using a recorded delivery service and retain your proof of postage. Please note, Facegym does not accept liability for goods in transit or for the cost of return.

Inside your package please include the original despatch note:

  • Your name
  • Your order number
  • The item(s) being returned
  • The reason for return

Refund Time

We aim to process your return within 5 working days once we have received the item at our warehouse. The refund will be made to the same card or PayPal account used to make the purchase. Please note, it may take 5-10 working days for the funds to appear in your account - this will vary from bank to bank.

Non-returnable Items

In some instances, we are unable to offer refunds or exchanges.

The following items are non-returnable:

  • Beauty items and tools that have been opened, tested or partially used.
  • Workouts, bundles and gift cards. 

This does not affect your statutory rights.

For more information please email our Customer Service Team on info@facegym.com

Unlock your own skin confidence with our breakthrough innovation Hydrating Active Roller. A 2-in-1 clinical skincare + microneedling tool for the ultimate hydration boost. The active-packed formula combines crystallised Hyaluronic Acid, Tri-active Peptides + Centella Asiatica to form advanced dissolving microneedles. These microneedles dissolve rapidly into the skin delivering instant results and long-lasting moisture for smoother, plumper-looking skin and improved overall texture and appearance. 



Cruelty Free
Derma Tested
Results Orientated
Vegan
Consciously Created

FAQS

What are the contraindications?

Each of the following is a contraindication to this product. Please make sure they do not apply to you, or you should not use this product.

 

▪ Botox in the last 2 weeks

▪ Fillers in the last 4 weeks

▪ Facial threads in the last 4 weeks

▪ Facial Surgery 6months dependant on healing

▪ Have used skin resurfacing products or had a treatment in the past 2 weeks (e.g. Retinol, AHAs, BHAs, Dermabrasion, laser, peels) or TCA peels in the past 4-weeks

▪ Cancer in the area being treated – less than 12months remission

▪ Melanosis of the face or skin lesions including keloid scarring /warts /moles

▪ Skin conditions (e.g. active acne, eczema, psoriasis, cold sores, broken skin, sunburn, rosacea) or Long-term steroid use that has affected the skin

▪ Hypersensitive skin / heat reactive skin / poor skin healing

▪ Photosensitive medication or medication that thins the skin in the last 6 months

▪ Haemophilic or blood clotting problems

▪ Pregnant or maybe pregnant

▪ Uncontrolled diabetes or experienced loss of skin sensation



Will the Active Rollers hurt?

Customers should not experience pain or discomfort when using the Active Roller. The microneedling tool creates painless microchannels on the skin’s surface in order to deliver a targeted skin treatment with no need for down time.



How do the microneedles work?

The active ingredients for each roller are crystallised to form advanced dissolving microneedles. Each roller head contains over 3,000 active-infused microneedles which dissolve rapidly into the skin on contact, creating painless microchannels, around 0.25mm in depth, for direct delivery of the ingredients into the epidermis.



How many times can I use one roller head?

Each Active Roller head can only be used once. Please discard the used head after use. Refill packs with four roller heads are available to purchase.



Can I use different heads with the same handle?

Yes. All three roller heads, Brightening, Hydrating and Youthful can be attached to the same roller handle. The roller heads need to be replaced after every use but the handle does not.



Can I use the Active Rollers every day?

For best results, we recommend using the Active Rollers once or twice a week.



CUSTOMER REVIEWS

Before you continue...

Contraindications

• We don’t recommend if you currently have active skin conditions or bacterial infections (acne, eczema, psoriasis or cold sores, broken skin, Impetigo, Facial Boils, Conjunctivitis, Styes)

• Pregnancy (due to use of Electrical Muscle Stimulation device) - if pregnant, please let the Trainer know during consultation time. Instead of the electricals, your trainer will use prolonged deep tissue massage techniques.

• Botox in the last 2 weeks

• Cosmetic facial fillers in the last 4 weeks

• Facial surgery in the last 6 months

ACCEPT + CONTINUE DO NOT ACCEPT

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